Returns & Resizes

Return Policy: Our goal is to ensure you’re completely satisfied with your Aurum Brothers bracelet. That’s why we offer a 30-Day Satisfaction Guarantee on all bracelets purchased from www.aurumbrothers.com.You have 30 calendar days from receiving your order to return the bracelet(s) for a refund. Bracelets must be returned in their original packaging, with tags attached, and show no signs of wear or usage. Upon receiving the returned item, we’ll issue a full refund to your original payment method.

Please note: As our products are custom-made, we’re not legally obligated to offer refunds; however, your satisfaction is our priority, and that’s why we proudly provide this guarantee.

Free Returns: To make returns as easy as possible, we offer free return shipping. Simply contact us at info@aurumbrothers.com within 30 days of delivery to request a shipping label. 

Free Resizing: Ordering a custom-sized bracelet for the first time? We understand it can feel uncertain. That’s why we offer complimentary resizing for first-time orders. If your bracelet or necklace doesn’t fit perfectly, simply contact us within 30 days of delivery, and we’ll provide a free resize along with a shipping label..

We understand that our customers are our #1 priority.

Without you, our business simply wouldn’t exist.

Please have a look at our FAQ page first, if you have another question, comment or just something fun to share before, during, or after your purchase, just fill out the form below.

Looking forward to hearing from you 🙂

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